Quick Answer: Why Is My NBN Internet Not Working?

How do I reboot my NBN box?

To reset your nbn Connection Box:Turn off the power point that your nbn power supply is plugged into.Remove the power cable from your nbn Connection Box and wait 20 seconds.Reconnect the cable, and turn the power back on.After 1-2 minutes, you should see these lights: Power – Solid green..

How do I get my modem back online?

To reboot your modem and your WiFi router:Unplug the power cord from the back of the modem and remove any batteries.Unplug the power cord from the WiFi router.Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up.More items…

How do I fix a DNS server not responding?

Contents:DNS – online name resolution.Troubleshooting. Changing your web browser. Deactivating firewall. Restarting the router. Selecting another DNS server. Changing the DNS server via the router. Changing the DNS server on Windows. Changing the DNS Server using PowerShell. Changing the DNS server using the command prompt.

Who do I call about NBN issues?

You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.

How do I reset my NBN WiFi?

Locate the RESET button at the back of the wireless router. Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go. Wait about 5 minutes for the router to boot up again and try the connection.

Why is my internet not working?

If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself. … If your router and modem are separate, restart both.

What do I do if my WiFi is connected but no Internet access?

In case, you are facing issue on your Android, check out our other article on Android connected to Wi-Fi but no internet.Where to look? … Restart Device. … Check Modem Lights. … ISP Is Down. … Antivirus or Other Security App. … Use Built-in Troubleshooter. … Flush DNS. … Change Wireless Mode on Router.More items…•

What do I do if my NBN isn’t working?

Here’s what to do if there’s no dial tone on your home phone that’s connected to the nbn network.Check for outages. Make sure there are no phone outages in your area. … Try these troubleshooting steps. Make sure all your phone handsets are properly hung up. … Restart your modem. … Restart your nbn Connection Box.

How can I speed up my NBN?

If internet speed is a concern for you, below are a few actions you can take that might improve your current speed.Before you start. … Turn it off, then on again. … Ensure you have the right speed pack. … Optimise your WiFi connection. … Upgrade your hardware. … Check for viruses and malware. … Want to talk nbn?

Why is my Telstra Internet not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance. … Open the My Telstra app and select the Get help tab. Choose the service you’re trying to fix yourself. Select Get help with an issue and follow the prompts.

Can I reset my NBN box?

Restart your nbn™ box (NTD) Disconnect the power cable from the nbn™ (NTD) connection box for 2 minutes then reconnect the cable. Please turn the power back on to the NTD power supply at the wall outlet. The nbn™ box will take 3 to 5 minutes to come online.

How do I fix my modem not connecting to the Internet?

If you’re having trouble with your wired internet connection, you can try restarting (power cycling) your modem:Unplug the modem.Turn off the router and computers and/or mobile devices.Plug in the modem. Wait two minutes.Turn on the router and wait two minutes.Turn on the computers and/or mobile devices.

How do I fix my bad Internet connection?

Check your speeds (and your internet plan) … Give your hardware the universal fix. … Know your hardware’s limitations. … Fix your wifi signal. … Turn off or limit bandwidth-hogging apps. … Try a new DNS server. … Call your internet provider. … Optimize your web for a slow connection.More items…•

How can I tell if my NBN is working?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.

Why is my NBN WiFi not working?

If your nbn™ Connection Box is operating properly, go to the next step. Check whether your modem’s Internet light is on/blinking. … Check that the cable connecting your modem to your wall socket / nbn™ equipment is securely plugged in at each end. Restart your modem.

Why does my modem have no Internet light?

Internet Light There could be a few reasons for this light not working the most common reason will be because you don’t have your ISP setting entered the modem. Most modems that come from your ISP should be preconfigured with all your settings so it should be plug and play.